Before you start
- Check the address on the Check your email screen (“We’ve sent a confirmation link to…”). A typo means the email went somewhere else.
Steps
- Wait a few minutes.
- Check every folder: spam, junk, promotions, updates and “other”. Search your inbox for “Duetoday”.
- School or university email? Your IT system may hold or quarantine outside emails. Check your quarantine or ask IT, or use a personal email instead.
- Used Apple’s Hide My Email? Apple forwards our email to the inbox linked to your Apple ID. Check that inbox, and keep signing in with Continue with Apple.
- Add us to your contacts. Add hello@duetoday.ai so future emails (like trial reminders) reach your inbox.
- Try again. For a password reset, choose Forgot password? again. For a new account with a mistyped address, sign up again with the correct one.
- Skip email entirely. Choose Continue with Google, Continue with Microsoft or Continue with Apple to sign up without a confirmation email.
If something goes wrong
- Still nothing after 30 minutes. Contact support with the address you used. We can check whether it was delivered.
- “Email not confirmed” when signing in. The confirmation link hasn’t been clicked yet. Follow the steps above.
