Before you start
- A website (Stripe) subscription. App Store and Google Play plans are changed in those stores.
Steps: monthly to yearly
- Open Settings from your profile menu and choose Subscription.
- Choose Switch to yearly ($99/yr). It only shows on a monthly plan.
- Review the confirmation in Stripe: the new price and when it starts.
- Confirm. Back in Settings, your plan shows Yearly.
Steps: yearly to monthly, or other changes
- Open Settings, Subscription and choose Manage Subscription.
- In the Stripe billing portal, choose to update your plan if the option is shown.
- If you can’t find the option, contact support and we’ll change it for you.
Tips
- Switch at the start of the academic year to cover the whole year at the lower price.
- Got a reminder email about yearly? Its link opens the switch screen directly.
If something goes wrong
- I don’t see Switch to yearly. You’re already on yearly, still in your trial, or subscribed through the App Store or Google Play.
- “Unable to open billing portal. Please try again.” Allow pop-ups for duetoday.ai and try again.