Before you start
- Know where you subscribed. Website subscriptions (Stripe) are cancelled in Duetoday’s settings. App Store and Google Play subscriptions are cancelled on your phone.
Steps: cancel a website subscription or trial
- Sign in at www.duetoday.ai.
- Open Settings. Choose your name at the bottom of the sidebar, then Settings.
- Choose Subscription.
- Choose Cancel plan (under your plan and renewal date).
- Confirm in Stripe. Stripe’s cancellation screen opens. You may be offered a discount to stay; you can accept it or carry on cancelling.
- Check the confirmation. Stripe shows the date your access ends. You won’t be charged again.
Steps: cancel in the App Store (iPhone)
- Open Settings on your iPhone and tap your name.
- Tap Subscriptions, then Duetoday.
- Tap Cancel Subscription.
Steps: cancel in Google Play (Android)
- Open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions.
- Choose Duetoday and tap Cancel subscription.
Tips
- Cancel at least a day before your trial or renewal date to be safe.
- Thinking of leaving because it’s too expensive? Switching to yearly costs less per month. See switch plans.
If something goes wrong
- “Unable to open billing portal. Please try again.” Allow pop-ups for duetoday.ai, or try another browser.
- I don’t see Cancel plan. You may not have an active website subscription (for example you subscribed in the app, or with another account). Check the email address you’re signed in with.
- I was charged after cancelling. See cancelled but still charged.
